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Terms of Services

Terms of Service1. Service Usage2. Service Availability3. Customer Responsibilities4. Data Protection & Privacy5. Fair Usage Policy6. Payments & Billing7. Support & Technical Assistance8. Security & Cyber Protection9. Refund & Cancellation Policy9.1 Service Cancellation9.2 Refund Eligibility9.3 Non‑Refundable Fees9.4 Billing Disputes10. Service Level Agreement (SLA)10.1 Uptime Commitment10.2 Performance Standards10.3 Support Response Times10.4 Incident Resolution10.5 Customer Responsibilities11. Acceptable Use Policy (AUP)12. Cookie Policy12.1 Use of Cookies12.2 Types of Cookies12.3 Managing Cookies13. Changes to Terms14. Contact Information

Terms of Service

Welcome to LaCOM Plus. By accessing or using our telecommunications, IT, cloud, or cybersecurity services, you agree to the following Terms of Service. These terms ensure transparency, protect both parties, and maintain a high standard of service delivery. 


1. Service Usage

Our services are provided for personal and business use. Users agree not to engage in activities that may disrupt, damage, or interfere with our network, systems, or other customers. Misuse, fraudulent activity, or attempts to bypass security controls may result in service suspension.


2. Service Availability

We strive to deliver reliable and uninterrupted service across all telecom, IT, cloud, and cybersecurity offerings. Scheduled maintenance, upgrades, or unforeseen technical issues may occasionally cause downtime. We will always work to restore service promptly.


3. Customer Responsibilities

Customers must ensure that their devices, networks, and systems are properly maintained and secured. This includes safeguarding login credentials, using updated software, and preventing unauthorized access.


4. Data Protection & Privacy

We handle customer data securely and in accordance with applicable data‑protection laws. Any information collected through our services is used solely for service delivery, support, billing, and security monitoring.


5. Fair Usage Policy

Certain services may be subject to fair usage limits to maintain quality for all customers. Excessive or abusive usage may result in temporary restrictions or additional charges.


6. Payments & Billing

All services are billed according to the selected plan or agreement. Late or missed payments may result in service suspension until the account is settled. Hardware, installation, and custom IT or cloud configurations may incur additional fees.


7. Support & Technical Assistance

Our support team is available to assist with telecom, IT, cloud, and cybersecurity issues. Response times may vary depending on the severity of the request.


8. Security & Cyber Protection

While we implement industry‑standard security measures, no system is completely immune to cyber threats. Customers are responsible for maintaining secure environments and reporting suspicious activity immediately.


9. Refund & Cancellation Policy

9.1 Service Cancellation

Customers may cancel services at any time by contacting our support team. Some services may require a notice period depending on the plan or contractual agreement.

9.2 Refund Eligibility

Refunds may be issued for prepaid services only if:

  • The cancellation occurs within the applicable refund window
  • Service interruptions are caused by issues on our side

Refunds are not provided for usage‑based charges, partially used service periods, or completed installations.

9.3 Non‑Refundable Fees

Installation fees, setup charges, hardware purchases, and custom IT or cloud configurations are non‑refundable once delivered or activated.

9.4 Billing Disputes

If you believe you have been billed incorrectly, please contact us within 14 days of the invoice date. We will review and resolve the issue promptly.


10. Service Level Agreement (SLA)

10.1 Uptime Commitment

We aim to provide 99.9% uptime across our telecom network and cloud infrastructure. Scheduled maintenance may occur during off‑peak hours and will be communicated in advance.

10.2 Performance Standards

We commit to delivering stable connectivity, secure IT operations, and reliable cloud hosting. Our team continuously monitors systems to ensure optimal performance.

10.3 Support Response Times

  • Critical issues: Response within 1–2 hours
  • High‑priority issues: Response within 4 hours
  • General support requests: Response within 24 hours

10.4 Incident Resolution

We work to resolve service interruptions as quickly as possible. Resolution times may vary depending on the complexity of the issue.

10.5 Customer Responsibilities

Customers must maintain secure devices, follow usage guidelines, and report issues promptly to ensure efficient support and resolution.


11. Acceptable Use Policy (AUP)

Customers agree not to use LaCOM Plus services for:

  • Illegal activities or unauthorized access attempts
  • Distribution of malware, spam, or harmful content
  • Network abuse, excessive bandwidth consumption, or service disruption
  • Hosting or transmitting content that violates copyright, privacy, or regulatory laws

Violation of the AUP may result in service suspension or termination.


12. Cookie Policy

12.1 Use of Cookies

Our website uses cookies to:

  • Improve user experience
  • Analyze website performance
  • Remember user preferences
  • Enhance security and fraud prevention

12.2 Types of Cookies

We may use:

  • Essential cookies for core website functionality
  • Analytics cookies to understand usage patterns
  • Functional cookies to store preferences
  • Security cookies to protect user accounts

12.3 Managing Cookies

Users may disable cookies through their browser settings. However, some features may not function correctly without them.


13. Changes to Terms

We may update these Terms of Service to reflect improvements, legal requirements, or changes in our offerings. Continued use of our services indicates acceptance of any updated terms.


14. Contact Information

For questions or concerns regarding these terms, please contact our support team through our website or customer service channels.